Delivery & Returns

Delivery

Delivery Costs

  • • Free shipping for Advantage Club members. Want to join our Advantage Club loyalty program for FREE? Click here for details.
  • • Free shipping for all orders over $50 after discounts.
  • • $9.95 shipping for all orders under $50 if you are not an Advantage Club member.
  • • Currently, we cannot offer delivery for any of our breakable items or furniture nor can we process international orders.

 

When will my order arrive?

Deliveries normally arrive within:

  • • 10 business days Australia wide for capital cities and suburbs, and most regional areas in New South Wales, Queensland, Victoria; and
  • • 10 – 14 business days for Western Australia, north Queensland, South Australia and Northern Territory.
  • • We cannot take responsibility for late delivery caused by Australia Post or other freight carriers as this is out of the control of MyHouse.
  • • If you place an order with a large quantity of one item and we need to raise an order with our suppliers, your order may take longer to arrive. We will contact you in this instance.

 

What if there's a problem with my order?

Our online team take great care in ensuring that the correct product is delivered to you safely and securely. However, if for any reason there is a problem with your order, please call our customer service team on 1300 360 217 during business hours or email support@myhouse.com.au.  

 

Will multiple items be delivered together?

Whilst we aim to deliver all your items together, at times in order to ensure the quickest delivery, we do split the deliveries. If this occurs then a member of our online team will contact you via email.

 

Returns

We understand that sometimes orders will need to be returned and so we endeavour to make the returns process as simple as possible;

Returns for Advantage Club Members

As an Advantage Club member you are entitled to an extended, no questions asked, return period. You have 42 days to return items for a full refund or exchange if you change your mind. You are also eligible for FREE returns.

For hygiene reasons, we are unable to refund or exchange on bath mats, quilts, underblankets, pillows or toppers if you change your mind. 

If the item is unused and still in its original packaging with all of the original tags still attached, you have two options:

1

Return or Exchange Instore

For purchases made in-store and online

You may return the order to any MyHouse retail store. If returning in store, please take the unused items to be returned in the original packaging with a copy of your receipt that was emailed to you upon order confirmation or received with your goods. Our store staff will be able to process the refund or exchange immediately.

Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card. 

2

Return via Post

For purchases made online only

Alternatively, you may return the item to us by post by simply filling out the return slip included in your parcel. Once this is complete, please package the item(s) unused and in their original packaging and include a copy of the receipt or tax invoice. Cut at the dotted line of the returns slip and attach the returns address to the outside of the parcel, which is labelled with the below:


MYHOUSE ONLINE RETURNS
Shop T12,
Homemakers Centre,
49 O'Riordan Street,
Alexandria, NSW, 2015


Please allow up to 2 weeks for returns by mail to be processed. Once we receive the parcel, we will process the return, and send you an email to advise that the return has been processed.

Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card. 

If you wish to exchange an item for the same product in an alternative size or colour, please advise our online team at support@myhouse.com.au. If you wish to exchange for another item altogether, you will need to return the item for a full refund as above, and place a new online order. 

If the item is faulty, please contact our online team at support@myhouse.com.au quoting your order number. 

If you purchased your items in-store but you are unable to return your items to one of our retail stores, please contact support@myhouse.com.au

Returns for Non-Advantage Club Members

We are happy to provide a refund or exchange if you change your mind within 35 days from the date of purchase.

For hygiene reasons, we do not refund or exchange on bath mats, quilts, underblankets, pillows or toppers if you change your mind.

If the item is unused and still in its original packaging with all of the original tags still attached, you have two options:

1

Return or Exchange Instore

For purchases made in-store and online

You may return the order to any MyHouse retail store. If returning in store, please take the unused items to be returned in the original packaging with a copy of your receipt that was emailed to you upon order confirmation or received with your goods. Our store staff will be able to process the refund or exchange immediately.

Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card. 

2

Return via Post

For purchases made online only

Alternatively, you may return the item to us by post. Customers are responsible for all return postage costs.  Please package the item(s) to be returned unused and in the original packaging with a copy of your receipt or tax invoice. We suggest sending by registered post since MyHouse is not liable for the loss of item(s) being returned. Please post the return parcel to:

 

MYHOUSE ONLINE RETURNS
Shop T12,
Homemakers Centre,
49 O'Riordan Street,
Alexandria, NSW, 2015


Please allow up to 2 weeks for returns by mail to be processed. Once we receive the parcel, we will process the return, and send you an email to advise that the return has been processed.

Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card. 

If you wish to exchange an item for the same product in an alternative size or colour, please advise our online team at support@myhouse.com.au. If you wish to exchange for another item altogether, you will need to return the item for a full refund as above, and place a new online order. 

If the item is faulty, please contact our online team at support@myhouse.com.au quoting your order number. 

If you purchased your items in-store but you are unable to return your items to one of our retail stores, please contact support@myhouse.com.au