Delivery & Returns

Delivery

Delivery Costs

  • • Free shipping for Advantage Club members. Want to join our Advantage Club loyalty program for FREE? Click here for details.
  • • Free shipping for all orders over $50 after discounts.
  • • $9.95 shipping for all orders under $50 if you are not an Advantage Club member.
  • • Currently we cannot offer delivery for any of our breakable items or furniture nor can we process international orders.

 

When will my order arrive?

Deliveries normally arrive within:

  • • 10 business days Australia wide for capital cities and suburbs, and most regional areas in New South Wales, Queensland, Victoria; and
  • • 10 – 14 business days for Western Australia, north Queensland, South Australia and Northern Territory.
  • If you place an order with a quantity of more than 5 of one item, your order may also take longer to arrive. We will contact you in this instance.
  • For Christmas delivery estimated arrival times via Australia Post Click here for details.

  •  

    What if there's a problem with my order?

    Our online team takes great care in ensuring that the correct product is delivered to you safely. However, if for any reason there is a problem with your order, please call our customer service team on 1300 360 217 during business hours or email support@myhouse.com.au.  

     

    Will multiple items be delivered together?

    Whilst we aim to deliver all your items together, at times in order to ensure the quickest delivery, we do split the deliveries. If this occurs then one of our online team will contact you via email.

     

    Returns

    We understand that sometimes orders will need to be returned and so we endeavour to make the returns process as simple as possible.

    That's why, if you are not 100% satisfied with your purchase, simply return your items unused with your receipt within 35 days, and you will receive a full refund. Better still, if you're a member of our Advantage Club, you have 42 days to return your purchase!

    *Not the right gift for Christmas? Don't worry, you will have until the 31st January 2017 to return it. This is valid for any products purchased from Tuesday 29th November to Saturday 24th December 2016.

    Please choose carefully though, as we do not refund or exchange on bath mats, quilts, underblankets, pillows or toppers if you change your mind. 

    Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the store will process the refund against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card.   

    Returns for Advantage Club Members

    As an Advantage Club member you are eligible to an extended return period, whereby you have 42 days to return items if you change your mind. You are also eligible for FREE returns.

    If the item is unused and still in its original packaging with all of the original tags still attached, you have two options:

    1

    Return or Exchange Instore

    You may return the order at any MyHouse store. If returning in store, please take the unused items to be returned in the original packaging with a copy of your receipt that was emailed to you upon order confirmation or received with your goods.. Our store staff will be able to process the return or exchange immediately.


    Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the store will process the refund against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card.  

    2

    Return via Post

    Alternatively, you may return the item to us by post by simply filling out the return slip included in your parcel. Once this is complete then, package the item(s) unused and in their original packaging, include a copy of the receipt or tax invoice. Cut at the dotted line of the returns slip and attach the returns address to the outside of the parcel, which is labelled:


    MYHOUSE ONLINE RETURNS
    Shop T12,
    Homemakers Centre,
    49 O'Riordan Street,
    Alexandria, NSW, 2015


    Please allow up to 2 weeks for returns by mail to be processed. Once we receive the parcel, we will process the return, and send you an email to advise that the return has been processed.

    Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the store will process the refund against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will also receive that same value refunded via Gift Card.  

    If you wish to exchange an item, this can be done with a change of colour or size via our online team. If you wish to exchange for another item all together, we will issue a refund for the original purchase once we receive it back and you can place a new order for the new item at your earliest convenience. Please visit your nearest store if you wish to do an exchange that is for a different item.  

    If the item is faulty, please contact our online team at support@myhouse.com.au quoting your order number. 

    Returns for Non-Advantage Club Members

    We are happy to provide a refund or exchange if you change your mind within 35 days from the date of purchase.

    If the item is unused and still in its original packaging with all of the original tags still attached, you have two options:

    1

    Return or Exchange Instore

    You may return the order at any MyHouse store. If returning in store, please take the items to be returned in the original packaging with a copy of your receipt that was emailed to you upon order confirmation. Our store staff will be able to process the return or exchange immediately.


    Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the store will process the refund against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card.  

    2

    Return via Post

    Alternatively, you may return the item to us by post. Customers are responsible for all return postage costs.  Please package the item(s) to be returned unused and in the original packaging with a copy of your receipt or tax invoice. We suggest sending by registered post since MyHouse is not liable for the loss of item(s) being returned. Please post the return parcel to:


    MYHOUSE ONLINE RETURNS
    Shop T12,
    Homemakers Centre,
    49 O'Riordan Street,
    Alexandria, NSW, 2015


    Please allow up to 2 weeks for returns by mail to be processed. Once we receive the parcel, we will process the return, and send you an email to advise that the return has been processed.

    Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the store will process the refund against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will also receive that same value refunded via Gift Card.  

    If you wish to exchange an item, this can be done with a change of colour or size via our online team. If you wish to exchange for another item all together, we will issue a refund for the original purchase once we receive it back and you can place a new order for the new item at your earliest convenience. Please visit your nearest store if you wish to do an exchange that is for a different item.  

    If the item is faulty, please contact our online team at support@myhouse.com.au quoting your order number.